Technical Service Software

Manage Every Detail,
Every Technician.

Missed appointments and disorganized routes hurt customer experience and efficiency. FieldPie helps technicians plan smarter schedules, optimize routes, and keep all service records in one place.

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4.5

★★★★★

4.8

★★★★★

Grow Your Business With FieldPie

Technical service is about more than fixing equipment — it’s about delivering reliable, on-time service that builds trust with customers. FieldPie’s Technical Service Management Software platform helps technicians plan, carry out, and document their work in one place, so every visit feels more organised and predictable.

From smarter scheduling and skill-based assignment to clear work orders and job details, FieldPie keeps on-site technicians aligned and every service visit on track. Teams can see issues sooner, assign the right person faster, and reduce repeat visits with structured service records and checklists.

Digital forms, photos, notes, and customer signatures captured on mobile — even offline — help standardise how work is done across locations. Jobs move through clear workflow steps, reducing errors, supporting compliance, and turning breakdowns into faster resolutions and more satisfied customers.

4.5

★★★★★

4.8

★★★★★

Smarter Technical Service. Simplified.

Smart Scheduling & Instant Dispatch
Assign the right technician by skills, location, and priority. Keep field service technicians on time with automated smarter scheduling, real-time updates, and one-tap dispatch.
GPS & Time Tracking
Track locations, times, and actions accurately. Use GPS tracking and time tracking to verify arrivals, automate timesheets, and keep SLAs on track.
Complete Mobile Service Records
Capture photos, notes, forms, checklists, and customer signatures on site—online or offline. All this information builds a clear service history for each customer or asset, making future visits faster, more consistent, and easier to resolve.
Team Management and Real-Time Workflows
Assign roles, track workflow progress, and see who’s doing what. Keep teams aligned with instant updates and team messaging. View performance at a glance to improve accountability and speed.
Route Optimization
Streamline your field operations with data-driven route planning. FieldPie uses AI to build, adapt, and optimize routes based on jobs, skills, and resources — so your teams visit more sites, drive fewer miles, and deliver stronger results.

Key Features

Scheduling

Smoothly schedules your jobs, tasks, and routes for the team.

Forms & Workflows

Allows you to create custom forms to capture the data you need.

AI Toolkit

AI handles planning, routing, and image-based verification.

Real-Time Reporting

Gives quick insights with custom reports.

GPS Tracking

Real-time location shows where your team is.

Role Management

Manages user roles, permissions, and communication.

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What Our Clients Say About FieldPie

Our technicians cover a large service area, and route planning used to take half the morning. FieldPie’s AI route optimization has completely changed that. It automatically adjusts routes based on live traffic and last-minute job changes. We’ve cut drive time by nearly 25%, and technicians are showing up on time — even when schedules get tight. It’s made our operations smoother and more predictable.

John Miller

Field Operations Manager, Apex Mechanical Services

Before FieldPie, assigning technicians was like solving a puzzle every day — matching skills, job types, and locations manually. Now, scheduling takes minutes. The system automatically dispatches the right technician based on skill and distance. Our response times are faster, and customers have noticed the difference. It’s a huge boost to both productivity and morale.

Olivia Bennett

Service Coordinator, NorthPoint HVAC Solutions

With FieldPie’s mobile app, I can capture photos, customer signatures, and detailed notes right on site — even when I don’t have an internet connection. Everything syncs automatically once I’m back online. No more lost paperwork or messy reports. Our service records are now accurate, searchable, and ready for audits anytime. It’s made my job much easier and more professional.

Ethan Collins

Senior Technician, BluePeak Electrical

Customers expect fast updates and accurate ETAs, and we struggled to deliver that consistently before. With FieldPie, every client gets real-time status updates and knows exactly when a technician will arrive. Complaints about missed appointments have dropped significantly. It’s helped us build stronger trust and repeat business — our satisfaction ratings are at an all-time high.

Laura Peterson

Operations Director, BrightFix Home Services